ContentsSurvey Mode Changes the ResultsOnline Self-Administered Surveys — Fast and Cheap, but No ExplanationFace-to-Face Interviews — Explanations Work, but Cost and Scheduling BitePhone and Video Interviews — The Middle Ground, With ConditionsReal-Time Workshop Format — Fast Consensus, but Watch for Conformity BiasFour Practical Criteria for Choosing a ModeClosing — What Matters More Than the M..